RosCar Tanzania (“RosCar Tanzania”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website https://roscar.tz/, contact us by email at [email protected], or make a booking request through our platform.

RosCar Tanzania operates as a car rental aggregator. We display and compare vehicle rental offers from international and local car rental companies in Tanzania and help users submit booking requests through our platform.

1. Who We Are

RosCar Tanzania is an online car rental aggregation platform that helps users compare and book rental vehicles in Tanzania. We are not always the direct rental provider. In many cases, the rental agreement is concluded between the customer and the selected local or international rental company.

2. Information We Collect

We may collect and process the following categories of personal data:

Full name
Email address
Phone number
Country of residence
Pickup and drop off location
Rental dates and times
Selected vehicle category and booking preferences
Driver details provided during booking
Payment-related information required for booking confirmation
IP address
Browser type and device information
Website usage data collected through cookies and analytics tools
Any other information you send to us by email or through website forms

3. How We Collect Your Data

We collect personal data in the following ways:

When you fill out a booking or contact form on our website
When you contact us by email
When you subscribe to updates or request support
When you browse our website
When you interact with cookies, analytics tools, and similar technologies
When booking details are shared with us by our local or international rental partners

4. Purpose of Data Processing

We use your personal data for the following purposes:

To provide access to car rental offers on our website
To process and manage booking requests
To share booking details with the selected car rental company
To communicate with you about your booking or request
To provide customer support
To send booking confirmations, vouchers, and service-related messages
To improve our website, services, and user experience
To prevent fraud, misuse, and unauthorized activity
To comply with legal and regulatory obligations
To send marketing communications where permitted by law or where you have agreed to receive them

5. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Your consent
The performance of a contract or steps taken before entering into a contract
Compliance with legal obligations
Our legitimate interests in operating, improving, and securing our platform

6. Sharing of Personal Data

As a car rental aggregator, we may share your personal data with third parties when necessary to provide our services. These may include:

Local car rental companies in Tanzania
International car rental companies displayed on our platform
Payment service providers
Website hosting providers and technical service providers
Analytics and advertising service providers
Customer support tools and communication platforms
Government authorities, regulators, or law enforcement bodies where required by law

We only share personal data to the extent reasonably necessary for booking management, payment processing, legal compliance, fraud prevention, customer service, and platform operation.

7. International Data Transfers

Because RosCar Tanzania works with both local and international car rental companies, your personal data may be transferred to and processed in countries outside your own country of residence. Where required, we take reasonable steps to ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place.

8. Payment Information

Some bookings may require partial prepayment or other payment details. Payment processing may be handled by third party payment providers or by the selected rental company. We do not store full payment card details unless this is clearly stated and necessary for the transaction. Please review the privacy terms of the relevant payment provider when making a payment.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and support marketing activities. Cookies may collect technical information such as browser type, device data, pages visited, and session behavior.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if certain cookies are disabled.

10. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to manage bookings, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of data and the legal or operational reason for keeping it.

11. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on the laws applicable to your location, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to certain types of processing
Withdraw consent where processing is based on consent
Request data portability where applicable
Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at [email protected].

13. Third Party Websites

Our website may contain links to third party websites, including websites of rental companies, payment providers, or partners. We are not responsible for the privacy practices, content, or policies of third party websites. We recommend reviewing their privacy policies before providing any personal data.

14. Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal data from individuals who are not legally allowed to enter into a rental-related transaction under applicable law. If you believe that personal data of a child has been submitted to us, please contact us so that we can take appropriate action.

15. Marketing Communications

If you subscribe to newsletters or agree to receive promotional messages, we may use your contact details to send you offers, updates, or marketing communications related to car rental services. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Any updated version will be published on this page with a revised effective date. We encourage users to review this page periodically.